Los Primos Orders

Terms of Service

Last updated: July 20, 2026

These Terms govern the Los Primos customer ordering app, Los Primos Orders restaurant app, and Los Primos Orders Dashboard. The technology service is provided by Flores Consulting LLC through FC Apps. Taqueria Los Primos remains responsible for its food, menus, store operations, and fulfillment of customer pickup orders.

Customer pickup orders

Los Primos Orders currently supports pickup only. The customer must select and confirm the correct restaurant location before payment. Menu items, prices, taxes, preparation times, hours, and availability can change. An order is accepted for fulfillment only after the service verifies payment and creates the order for the selected location.

Food payments are processed through the selected location's Clover account. FC Apps does not store complete payment-card details. Customers must provide an accurate name, email address, and phone number for checkout so the restaurant can identify the pickup and communicate about the order.

Cancellations and food-order refunds

A customer may cancel an order through the app until the restaurant marks it Ready. Cancellation requires two confirmations and, when payment was captured, initiates a full refund through Clover to the original payment method. An order marked Ready can no longer be cancelled in the app. See the Refund Policy for timing and support details.

Customer accounts and security

Customer accounts are optional for ordering. Account holders must provide accurate information, keep passwords confidential, and promptly reset a password or contact support after suspected misuse. FC Apps may revoke sessions, limit requests, or suspend access reasonably necessary to protect customers, restaurants, or the service. Customers may delete an account in the app or through the public deletion page, subject to the retention described in the Privacy Policy.

Los Primos Rewards

Signed-in customers earn one point for each whole dollar actually paid on an eligible order. Every 11 points equals one dollar of reward value. Redemption unlocks after 110 points, which provides a first 10-dollar reward, and later redemptions use whole dollars. Points have no cash value, cannot be transferred, and are reversed for refunded or cancelled purchases. FC Apps and Los Primos may correct errors or change the program prospectively with notice where required by law.

Restaurant subscription and license

Restaurant dashboard service is licensed month to month by FC Apps. The first location costs $349.99 per month, and each additional subscribed location costs $64.99 per month, up to 15 locations. The dashboard permits no more active locations than the paid subscription quantity.

Subscription charges recur through Stripe until cancelled. Each successful payment protects access through the latest of Stripe's paid period end, 30 days after payment, or the end of the payment month. Cancellation stops future renewal without shortening access already paid for. Subscription payments are non-refundable once processed, except where required by law. Failed or unpaid renewals may restrict dashboard and restaurant-app access after the current paid-through date.

Restaurant accounts and third-party services

Restaurant owners are responsible for authorized staff access, location settings, legal menu content, Clover credentials, and the accuracy of app-side overrides. Clover imports are one way into Los Primos Orders; edits in the dashboard do not change Clover. Stripe provides FC Apps subscription billing. Clover, Stripe, mobile app stores, banks, carriers, and other providers may apply their own terms and processing rules.

Acceptable use

You may not misuse the service, interfere with its operation, bypass access controls, probe for credentials, submit fraudulent orders or payment claims, scrape non-public data, impersonate another person, or use the service in violation of law. FC Apps may investigate, rate-limit, suspend, or terminate abusive access and may preserve relevant records as permitted by law.

Ownership and limited license

FC Apps and its licensors retain ownership of the software, interfaces, and service technology. Subject to an active subscription and these Terms, FC Apps grants the restaurant a limited, non-exclusive, non-transferable right to use the dashboard and restaurant app for its authorized locations. The restaurant retains its rights in its names, menus, images, and business content and authorizes FC Apps to process that content to operate the service.

Availability and changes

FC Apps works to keep the service available but does not promise uninterrupted access. Internet, Clover, Stripe, email, push, app-store, and restaurant systems can delay or prevent a transaction or notification. The authoritative order and payment records remain the server and applicable payment processor records. FC Apps may update these Terms or the service and will provide notice when required.

Privacy and support

The Privacy Policy explains data collection, processors, retention, and account deletion. For help, use the Support page or email Flores Consulting LLC / FC Apps at contact@FCrestaurantapps.com.