Los Primos Orders

Privacy Policy

Last updated: July 20, 2026

This Privacy Policy describes how Flores Consulting LLC, through its FC Apps service, collects, uses, and discloses personal information in connection with Los Primos Dashboard and related ordering and account services.

Information We Collect

We may collect identifiers and contact information, such as your name, email address, mobile phone number, and account credentials; restaurant, order, pickup, and account records; subscription and transaction status; communications with us; notification preferences; push-notification tokens; and technical information such as device, browser, IP address, usage, diagnostic, and security data. The customer app may request foreground device location while you choose a pickup store. Payment card details are handled by our payment processors and are not stored by Los Primos Dashboard.

How We Use Information

We use personal information to provide and administer the service, authenticate users, process orders and subscriptions, publish operational information, send requested transactional notifications, respond to support requests, maintain consent and opt-out records, secure and improve the service, prevent fraud or misuse, and comply with legal obligations.

When you allow location access, the customer app uses your current device location to calculate and sort pickup-store distances. FC Apps does not transmit or store your precise device coordinates in the Los Primos backend. You can deny or revoke location permission and still choose a store without distance sorting.

How We Disclose Information

We may disclose personal information to vendors that process it on our behalf for hosting, data storage, payments, email and push delivery, analytics, support, and security; to the restaurant or business administrators authorized to use the service; when required by law or reasonably necessary to protect rights, safety, and the service; or as part of a merger, financing, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell mobile information or share it with third parties or affiliates for their marketing or promotional purposes. We disclose contact and device information to service providers only as reasonably necessary to operate the ordering, email, push-notification, support, and security functions described here.

Service Providers and Data Processing

We use Vercel to host the dashboard, APIs, application logs, and menu-image storage; Neon to host the PostgreSQL database; Clover to import restaurant information and menus and to process customer food-order payments, refunds, and related order records; Stripe to process FC Apps restaurant subscriptions; and Resend to deliver account, order, and billing email. Release builds of the mobile apps use Sentry for crash, error, sampled performance, app-version, device-model/OS, and session-health diagnostics. Default PII, screenshots, and view-hierarchy attachments are disabled. Before JavaScript error or performance events and breadcrumbs are stored or sent, the apps remove users, arbitrary extras and tags, exception and log messages, local frame variables, unsupported contexts, request bodies, headers, cookies, span payloads and links, breadcrumb messages, dynamic order identifiers, and URL queries.

We use Expo Application Services to build and update the mobile apps and to route push notifications. Apple Push Notification service and Google Firebase Cloud Messaging may process device push tokens and delivery information for their respective platforms. Apple and Google also process app-distribution, device, diagnostic, and store-account information under their own terms. Each provider receives only the information reasonably needed for its role, subject to its contract and privacy practices.

Cookies and Session Storage

The dashboard uses secure, HTTP-only cookies to maintain authenticated owner sessions. The mobile apps use device storage and secure storage for language, store, cart, account session, and order-access information. We do not use third-party advertising cookies, sell behavioral profiles, or include an advertising SDK.

Retention and Security

We retain personal information for as long as reasonably necessary to provide the service, complete transactions, honor messaging preferences, resolve disputes, enforce agreements, and meet legal, accounting, and security obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.

Transaction, refund, subscription, consent, security, and audit records may be retained longer where reasonably necessary for tax, accounting, fraud prevention, chargeback, dispute, legal, or compliance purposes. Accepted or permanently failed transactional email content is scrubbed from the FC Apps delivery queue, and delivery records are subject to operational retention limits.

Your Choices and Privacy Rights

You may update notification preferences and certain account information through the service or your account administrator. Depending on where you live, you may also have rights to request access, correction, deletion, or a copy of your personal information, or to object to or restrict certain processing. Registered customers can delete their account directly from Profile in the customer app or through our customer account deletion page without reinstalling the app. An active checkout or pickup order must be completed or cancelled first. Deletion removes the account and anonymizes retained order records, while transaction records required for legal, tax, accounting, fraud-prevention, or dispute purposes may be retained. We may need to verify your identity before completing another privacy request.

Children's Privacy

The service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has provided personal information to us.

Changes to This Policy

We may update this policy from time to time. We will post the revised policy here and update the date above. Material changes will be communicated when required by law.

Contact Us

For privacy questions or requests, contact Flores Consulting LLC / FC Apps at contact@FCrestaurantapps.com or use our Support page.